Frequently Asked Questions
Common questions about our herbal supplements, ordering, and delivery across Ghana, Nigeria, Kenya, and Cameroon.
Our herbal supplements are food supplements made with premium European-sourced ingredients. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any new supplement, especially if you are pregnant, nursing, or have a medical condition.
Ghana: Nationwide delivery from our Old Barrier, Weija side, Accra logistics center. Typically 2-5 business days depending on your region. Nigeria: Pay on delivery available in Lagos and major cities. Typical delivery 2-5 business days. Kenya: Nairobi and nationwide delivery within 3-6 business days. Cameroon: Douala, Yaoundé and major cities 2-5 days; remote regions 4-8 business days via trusted courier partners.
Delivery fees apply to all orders. There is no free delivery service. Fees are calculated at checkout based on your location and order size.
We accept payment via WhatsApp checkout. Nigeria customers can use Pay on Delivery (POD) for eligible locations. Contact our support for bank transfer options.
Due to the nature of health supplements, returns are only accepted for products that arrive damaged or defective. Please contact us within 48 hours of delivery with photos of the issue. See our Returns & Refunds page for full details.