Returns & Refunds Policy
Our policy for returns and refunds of Dr. Dee's European Herbs products.
Damaged or Defective Products
Due to the nature of health and wellness supplements, we only accept returns for products that arrive damaged, defective, or with a manufacturing defect. If you receive a damaged package or faulty product, please contact us within 48 hours of delivery via WhatsApp or email and include clear photos of the issue.
How to Request a Return
- Contact our support team on WhatsApp or email within 48 hours of delivery.
- Provide your order details and photos of the damaged or defective item(s).
- Our team will review your request within 24-48 hours.
- If approved, we will arrange a replacement or refund as applicable.
Refund Processing
Approved refunds are processed within 5-7 business days via your original payment method. For Pay on Delivery orders in Nigeria, refunds will be arranged via bank transfer to your designated account.
Non-Returnable Items
We cannot accept returns for the following:
- Products that have been opened or consumed
- Products past their expiration date due to customer delay
- Change of mind (we recommend consulting our support team before ordering to ensure the right product for your needs)
- Custom or special orders
Contact Us
For questions about returns or refunds, please reach out to our customer care team via WhatsApp at +2348033731636 or email admin@drdeeseuropeanherbs.com.